pak98 Privacy Policy — Your Data, Clearly Explained

01 Overview

At pak98, we take the privacy of our users seriously. This Privacy Policy explains how we handle the personal information of players registered on the pak98 platform — the website at pak98.win, the pak98 mobile app and any related services. It is written in plain terms so that Pakistani players know exactly what is happening with their data before they create an account.

When you register with pak98 or continue using the platform after this policy has been updated, you are confirming that you have read and understood how your data is collected and used. If anything in this policy is unclear, our support team is available at any time via live chat.

This policy covers personal data relating to individuals only — it does not apply to corporate or business accounts. It applies to data we collect directly and to data received from third-party service providers used in the operation of the platform, such as payment processors and identity verification services.

02 Data We Collect

pak98 collects different types of personal data depending on how you interact with the platform. The categories below cover the main types of information we hold on registered players.

We do not collect data that is not necessary for the operation of the platform or fulfilment of our obligations to you. You are not required to provide more personal information than is needed to create a verified account and use the platform's services.

03 How We Collect Your Data

pak98 collects personal data through several channels. Understanding where your data comes from helps you make informed decisions about your account:

• Direct submission — Information you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact support or respond to a survey.
• Automated collection — Technical data such as your IP address, device identifiers and session activity collected automatically when you visit the website or use the app.
• Payment processors — Financial transaction data received from JazzCash, Easypaisa, Raast, banks and card networks when you make a deposit or request a withdrawal.
• Identity verification partners — Confirmation of identity document validity received from third-party verification services used to complete the KYC process.
• Cookies and tracking technologies — Behavioural and session data collected via cookies when you browse the pak98 website. See Section 9 for full details on our cookie use.

We do not purchase personal data lists from third-party data brokers or obtain your data from social media platforms without your explicit consent.

04 How We Use Your Data

The personal data pak98 holds is used for specific, legitimate purposes related to running the platform and providing services to registered players. We do not use your data for purposes other than those listed below without first obtaining your consent:

• Creating and managing your pak98 account, including authentication when you log in.
• Processing PKR deposits and withdrawals via your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or card.
• Verifying your identity and age as part of the KYC process to maintain platform integrity.
• Providing customer support via live chat and email, and maintaining records of support interactions for quality purposes.
• Detecting and preventing fraudulent activity, multiple account creation, money laundering and prohibited conduct as defined in our Terms and Conditions.
• Monitoring gaming patterns to identify players who may benefit from responsible gaming tools such as deposit limits or self-exclusion.
• Sending account-related notifications — such as deposit confirmations, withdrawal updates and security alerts — to your registered email or mobile number.
• Sending promotional communications about bonuses, cricket betting offers, PSL promotions and casino features, where you have provided consent to receive marketing messages.
• Improving the platform through analysis of aggregated usage patterns, game performance data and user feedback.

05 Payments & Identity Verification

Because pak98 handles real-money transactions in PKR, the collection and processing of financial and identity data is an essential part of operating the platform responsibly. Every registered player who deposits or requests a withdrawal is subject to identity verification.

The KYC process typically requires you to submit a clear copy of a valid CNIC or passport, and in some cases a photograph or proof of your registered payment method. This data is processed securely and is used solely for verification purposes.

• Payment data — such as your JazzCash wallet number or bank account details — is used only to process the specific transaction you have requested. It is not stored in a form that can be used to initiate transactions without your instruction.
• Card data for Visa and Mastercard transactions is handled directly by the card payment processor and is subject to PCI-DSS security standards. pak98 does not store full card numbers on its own servers.
• Transaction histories are retained for account management and dispute resolution purposes as described in Section 7.

06 Data Sharing

pak98 does not sell your personal data to any third party under any circumstances. Data is shared only where it is strictly necessary to deliver a service you have requested or to comply with a legal obligation. The categories of third parties who may receive your data are:

• Payment processors — JazzCash, Easypaisa, Raast, banks and card networks receive the transaction data required to process your specific deposit or withdrawal.
• Identity verification services — KYC providers receive your identity document data for the sole purpose of confirming validity. They are contractually prohibited from using this data for any other purpose.
• Game software providers — Studios such as Evolution, Pragmatic Play and NetEnt receive session identifiers to enable live casino and slot gameplay. They do not receive your full personal profile.
• Fraud and security services — Technical data including IP addresses and device identifiers may be shared with fraud prevention tools to protect platform integrity.
• Customer support tools — Live chat and help desk platforms receive the content of your support interactions to enable our team to assist you.

All third-party service providers are selected carefully and are required to handle your data in accordance with appropriate data protection standards. They may only use your data for the specific purpose for which it was shared.

In the event that pak98 is acquired, merged with or substantially restructured, your personal data may be transferred to the successor entity. You would be notified of any such change before your data is transferred and before any different terms apply.

07 Data Retention

pak98 retains personal data only for as long as it is needed for the purpose it was collected, or as required to comply with applicable obligations. The general retention periods we apply are:

• Active account data — Retained for the lifetime of your account plus a period of five years after the account is closed, to support potential disputes or audit requirements.
• Transaction records — All PKR deposit and withdrawal records are retained for a minimum of five years after the transaction date.
• Identity verification documents — CNIC and passport copies are retained for the period your account is active and for five years after closure.
• Customer support communications — Live chat transcripts and support emails are retained for three years from the date of the interaction.
• Marketing consent records — If you have opted in to receive promotional communications, a record of your consent is retained until you withdraw it.
• Technical and usage data — IP address logs and session data are typically retained for 12 months unless flagged for fraud investigation, in which case they may be retained longer.

When data is no longer required, it is deleted or anonymised so that it can no longer be linked back to you individually. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

08 Security Measures

Protecting your personal data is a core operational priority for pak98. We apply a range of technical and procedural security measures to prevent unauthorised access, disclosure, alteration or destruction of the data we hold:

• All data transmitted between your device and pak98 servers is encrypted using TLS (Transport Layer Security) protocols.
• Account passwords are stored using industry-standard hashing algorithms. pak98 staff cannot view your password — only you know it.
• Access to systems containing personal data is restricted to authorised staff on a need-to-know basis. All internal access is logged and monitored.
• Payment card data is handled exclusively by PCI-DSS compliant processors. Full card numbers are not stored on pak98 infrastructure.
• Regular security assessments are conducted to identify and address potential vulnerabilities in the platform.
• In the event of a data breach that poses a risk to your rights, pak98 will notify affected users promptly and take immediate remediation steps.

While pak98 applies robust security practices, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password and do not share your login details with anyone. If you believe your account has been compromised, contact support immediately via live chat.

09 Cookies & Tracking Technologies

pak98 uses cookies and similar tracking technologies on the website and in the app to make the platform work properly and to improve the experience for Pakistani players. A cookie is a small text file stored on your device when you visit the site.

The types of cookies pak98 uses are:

• Essential cookies — Required for the platform to function. These maintain your login session, remember your language preference and enable the deposit and withdrawal flow. They cannot be disabled without breaking core functionality.
• Analytics cookies — Used to understand how players navigate the platform — which pages are visited, which features are used most, and where errors occur. This data is aggregated and anonymous.
• Functional cookies — Remember preferences you have set such as your preferred deposit method or notification settings, so you do not have to reconfigure them every visit.
• Security cookies — Assist in detecting suspicious activity such as multiple failed login attempts or unusual session behaviour.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform. Blocking analytics or functional cookies will not prevent you from using pak98 but may reduce the quality of your experience.

10 Your Data Rights

As a pak98 player, you have rights over the personal data we hold about you. These rights can be exercised by contacting support via live chat or by emailing us at the address shown in the footer of this page. We will respond to all data requests within a reasonable timeframe.

• Right to access — You can request a copy of the personal data pak98 holds on your account, including your registration details, transaction history and KYC records.
• Right to correction — If any personal data we hold about you is inaccurate or out of date, you can ask us to correct it. For example, updating your registered mobile number or email address.
• Right to erasure — You can request deletion of your personal data. This right applies in certain circumstances — for example, where the data is no longer needed for the purpose it was collected. Note that some data, such as transaction records, must be retained for the periods described in Section 7 and cannot be deleted early.
• Right to restrict processing — In some situations, you can ask us to limit how we use your data while a dispute or review is ongoing.
• Right to withdraw consent — Where processing is based on your consent — for example, receiving marketing emails — you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.
• Right to data portability — You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.

11 Marketing Communications

pak98 may send you promotional messages about bonuses, PSL cricket betting offers, new slot releases, casino promotions and other platform features. These communications are sent only if you have opted in during registration or at a later point through your account settings.

Marketing messages from pak98 may be delivered via:

• Email to your registered address
• SMS to your registered mobile number
• Push notifications through the pak98 app, if you have enabled them on your device

You can opt out of marketing communications at any time by updating your notification preferences in your account settings, by clicking the unsubscribe link in any marketing email or by contacting support. Opting out of marketing messages does not affect transactional notifications — you will still receive account-related messages such as deposit confirmations and security alerts.

pak98 does not share your contact details with third parties for their own marketing purposes. Any promotional messages you receive will come from pak98 directly.

12 Minors

pak98 is strictly an adults-only platform. Registration is not permitted for any person under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age.

If pak98 becomes aware that personal data has been collected from a person who is under 18, the account will be closed immediately, all data associated with that account will be deleted, and any deposited funds will be returned to the payment source after verification.

If you are a parent or guardian and believe that a minor in your care has created an account on pak98, please contact our support team immediately via live chat so we can investigate and take appropriate action without delay.

13 Changes to This Privacy Policy

pak98 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new services being added or updated data handling practices. When material changes are made, we will notify registered players via email or through a notice displayed on the platform when you next log in.

The date at the top of this page shows when this version of the Privacy Policy was last updated. We recommend checking this page periodically even if you have not received a notification, as minor clarifications may be made without a direct notification being sent.

Continuing to use the pak98 platform after a change to this policy has been communicated constitutes your acceptance of the updated version. If you do not agree with any changes, you have the right to close your account and request deletion of your data as described in Section 10.

14 Contact Us

If you have any questions about this Privacy Policy, want to understand more about how your data is used or wish to exercise any of your data rights, please get in touch with our team. The quickest way to reach us is via live chat, available around the clock directly on the platform.

You can also reach us by email — our contact address is displayed in the footer of every page on pak98.win. When contacting us about a data matter, please include your registered email address and a brief description of your request so we can route it to the right team member quickly.